Privacy policy

Our company recognizes that making efforts to protect personal information that we received from customers is a responsibility to society, and handles and protects personal information appropriately according to the following policies for personal information protection.

Basic policies for personal information protection

1. Use of personal information

As concerns personal information received from customers, we will clearly specify the purpose of use, and will not use it for any other purpose without the customer’s approval.

2. Provision of personal information to third parties

As concerns personal information we received from customers, we will not provide or disclose to third parties other than with the customer’s consent, or unless required by laws and regulations, etc.

However, we may provide personal information to a subcontracting partner in association with consignment of part or all businesses.

We will conclude an agreement to oblige protection of personal information with the subcontracting partner, and undertake appropriate supervision for management of the consigned personal information.

3. Organization for personal information protection

We will establish an organization and supervisor to manage personal information, and take measures for prevention and correction of the risks of unauthorized access to personal information and loss, breakage, falsification and leakage of personal information.

4. Disclosure, correction, deletion and suspension of use of personal information

As concerns personal information received from customers, if the customer wishes disclosure, correction, deletion, suspension of use, etc., and requests the following contact information, we will confirm that you are the said person, and handle the request as soon as possible.

5. Change of personal information protection policies

The policies may be reviewed as needed for personal information protection. If any change is made, we will disclose it using this website.

6. Contact information

If you have any inquiry about this policy for personal information protection, please contact the person in charge below.

Contact address Alcare Co., Ltd.
19F, Alcacentral Bldg., 1-2-1 Kinshi, Sumida-ku, Tokyo, 130-0013, Japan
Person in charge Management Planning Department
Telephone +81-3-5611-7817
E-mail address security@alcare.co.jp

Revision history of for privacy policy

February 20, 2015: The subcontracting policy was added to Section 2.

Purpose of use of personal information and holding personal data

1. Purpose of use of personal information about doctors, nurses and other healthcare professionals

Provision and collection of information about the proper use, quality, safety or efficacy of our company products

Provision of medical information, academic information, and information about exhibitions, study meetings, etc.

Request and implementation of clinical trials, postmarketing surveillance, etc.

Notification and reporting to public offices

Correspondence to various inquiries, request for documents, etc.

2. Purpose of use of personal information about patients

Provision and collection of information about the proper use, quality and safety of our company products

Communication with pertinent medical institutions, etc., and provision of information

Provision of information about backup services, etc.

3. Purpose of use of personal information about our company employees

Provision, collection and communication of information, distributions, etc., related to business operation

Provision, collection and communication of information concerning materials, purchasing, etc.

4. Purpose of use of personal information about persons using the customer service, public relations, and other company portals

Examination, investigation and correspondence about the details of consultations, communications, etc.

Communication and provision to product manufacturers and distributors, healthcare professionals, etc.

Notification to public offices

In order to ensure accuracy of details of consultations and communications from customers, calls with customers may be recorded.

5. Purpose of use of personal information about applicants for employment

Examination and decision to employ

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